TERMS AND CONDITIONS

1. Definitions

• Seller - 1ZERO1 S.R.L., identified above.
• Buyer - any natural person, legal entity or other entity placing an Order.
• Consumer - a Buyer who is a natural person acting for purposes outside their trade, business, craft or professional activity. Consumers benefit from the additional rights set out in Sections 12, 14 and 17.
• Goods - any product, including the documents and services mentioned in the Order, to be supplied by the Seller to the Buyer.
• Order - the electronic document through which the Buyer requests the Goods and undertakes to pay their price.
• Contract - an Order confirmed by the Seller.
• Website - the domain www.1zero1.ro and its subdomains.
• Intellectual Property Rights - all intangible rights, including know-how, copyright and related rights, database rights, design rights, patents, registered trademarks and domain name registrations.

2. Contractual documents

By placing an electronic Order through the Website, the Buyer agrees to the methods of communication used by the Seller in carrying out its operations, including email and telephone. The Contract consists of the Order, including the delivery and billing information and any specific conditions, together with these Terms and Conditions.

The automatic message acknowledging receipt of the Order does not constitute acceptance. The Contract is considered concluded when the Seller sends the Buyer electronic confirmation of the Order. An unconfirmed Order does not constitute a Contract.

The prices displayed at the time the Order is placed remain valid for that Order.

3. Seller's obligations

The Seller will use its professional and technical knowledge to achieve the result specified in the Order and will deliver Goods that meet the requirements and specifications stated in the Order. Information displayed on the Website is provided for information purposes and may be updated without prior notice. Product descriptions may not contain every possible detail, but the Seller makes reasonable efforts to provide the information most relevant to the use of the product.

Colours displayed on screen may differ slightly from the actual product, depending on your device settings. Measurements in the size guide are approximate and subject to normal manufacturing tolerances.

4. Intellectual and industrial property

All drawings, graphic and design elements appearing on the Website, the Website name and its graphic identifiers are trademarks belonging to 1ZERO1 and may not be reproduced, copied or used without the owner's written consent.

All content elements on the Website - including, without limitation, descriptions, drawings, graphic and design elements, logos, stylised representations, commercial symbols, static and dynamic images, text and multimedia content - are the exclusive property of 1ZERO1, which retains all rights obtained directly or indirectly through licences for use and/or publication.

The User/Buyer may not copy, distribute, publish, transfer to third parties, modify, use, display or include any content element in a context other than that intended by 1ZERO1, remove copyright notices, or participate in the transfer, sale or distribution of materials created through the reproduction or modification of content elements without the express written consent of 1ZERO1.

5. Rights relating to Website content

All Website content, including text content and the technical sources of all current and future services - except where another owner is expressly identified - belongs to 1ZERO1. The content may be used exclusively for personal purposes. Any use by third parties for other purposes may take place only with the prior, express and written consent of 1ZERO1.

The following exceptions are permitted:

1. reproduction on non-commercial websites, forums or press articles of short extracts from published articles, up to 400 characters, provided that the source and a link are included;
2. links to www.1zero1.ro, provided that the source is identified.

1ZERO1 reserves the right to take legal action against any person or entity that breaches the provisions above. Requests to use content for purposes other than personal use may be sent by email to contact@1zero1.ro.

1ZERO1 may run advertising campaigns and promotions in any section of the Website at any time without requiring the consent of Users and may modify the advertising areas and their dimensions without prior notice.

6. Limitation of liability

1ZERO1 makes all reasonable efforts to ensure the accuracy and professional presentation of the information provided on the Website and will correct reported errors and omissions as soon as reasonably possible. Information is provided in good faith from sources considered reliable, but may include inaccuracies such as technical data errors or typographical mistakes.

To the extent permitted by law, 1ZERO1 does not guarantee that the information on the Website is entirely complete, that information entered by Users is correct, that the Website will satisfy every User requirement or that the available services will operate continuously and without errors.

The Seller's liability towards a Buyer arising from a Contract is limited to the amount received from that Buyer under the relevant Contract.

7. Account, newsletters and alerts

Users may choose to receive newsletters and alerts by email and may unsubscribe at any time using the unsubscribe link included in each message.

Access to certain Website features may require a customer account or another authentication method. You are responsible for keeping the authentication methods associated with your account secure and for not sharing access links, verification codes or other account access information with third parties.

The Seller reserves the right to suspend or close User accounts that breach these Terms or are used for proven fraudulent activity, defamatory conduct or attacks against the security or confidentiality of information.

8. Cookies

The Website uses cookies and similar technologies. Cookies that are not strictly necessary are placed only after obtaining your consent, which you may withdraw at any time. The categories used, their purposes and the available management options are described in our Cookie Policy.

9. Invoicing and payments

The price, payment method and payment terms are specified in the Order. The Seller will issue an invoice for the Goods supplied, and the Buyer is responsible for providing the information required for issuing the invoice in accordance with applicable law and for keeping their account information up to date. By submitting the Order, the Buyer agrees to receive invoices electronically at the email address associated with the Order or account.

The prices displayed include VAT. For orders delivered outside Romania, the Seller currently provides the following payment methods:

• secure online payment through Shopify Payments, using a debit or credit card;
• secure online payment through PayPal.

Cash on delivery is not available for orders delivered outside Romania. The payment methods actually available for a particular Order are displayed during checkout before the Order is submitted.

10. Responsibilities

The Seller undertakes to dispatch the Goods to the Buyer through a courier service, to package them appropriately and to provide the relevant documents.

The Seller does not guarantee that all products displayed on the Website are continuously available in stock and reserves the right to supplement or modify information on the Website without prior notice. If an ordered product is no longer available, the Seller will inform the Buyer without undue delay and refund any amounts paid for that product.

11. Delivery of products

Delivery is made by express courier, as described on the Payment & Delivery page. Orders placed on business days before 15:00 are normally dispatched on the same day. Orders placed after 15:00, during weekends or on non-business days are processed on the following business day.

For orders delivered to European Union countries outside Romania, the estimated delivery time is 3-5 business days from dispatch. Delivery times may vary depending on the destination, order volume and the operating times of the courier service.

Delivery charges for international orders are calculated automatically during checkout and are shown before the Buyer submits the Order and assumes any payment obligation.

After dispatch, delivery updates may be provided directly by the courier responsible for the shipment.

We are not responsible for delays, loss, destruction, damage or failure to deliver a shipment caused by circumstances outside our reasonable control.

12. Conformity and legal guarantee

Goods are considered accepted when they conform to the characteristics specified in the Order. In the event of non-conformity, the Seller will bring the products into conformity.

Consumers benefit from the legal guarantee of conformity provided by Romanian Government Emergency Ordinance No. 140/2021: for 2 years from delivery, you are entitled to have the product brought into conformity by repair or replacement, free of charge, or to an appropriate reduction in price or termination of the Contract where repair or replacement is not possible or is disproportionate. This legal guarantee applies in addition to and does not affect the right of withdrawal described in Section 14.

13. Transfer of ownership and risk

Ownership of the Goods transfers upon delivery, after payment has been made by the Buyer, at the location specified in the Order.

In the case of Consumers, the risk of loss or damage to the Goods transfers when the Consumer or a third party designated by the Consumer, other than the carrier, takes physical possession of the Goods, in accordance with Art. 21 of Romanian Government Emergency Ordinance No. 34/2014. In the case of Buyers who are not Consumers, the risk transfers when the Goods are handed over to the carrier.

14. Returns and right of withdrawal

You may request a return within 15 calendar days from the day you receive your parcel. After notifying us of your decision, you have a further 14 days to send the products back.

Products must be returned in their original packaging, with all tags attached, unworn, unwashed and without signs of use, alteration or damage. Products made to custom measurements and products personalised by printing or embroidery cannot be returned, in accordance with Art. 16(c) of Romanian Government Emergency Ordinance No. 34/2014.

Refunds are made within a maximum of 14 days from the date on which we are informed of your decision to withdraw. Where applicable, the refund includes the price of the returned products and the standard delivery cost paid for the original Order.

If you selected a delivery method that was more expensive than the least expensive standard delivery method available, the refund covers only the standard delivery cost. If only part of an Order is returned, the original delivery cost is not refunded.

We may withhold reimbursement until we receive the products back or until you provide evidence that you have sent them, whichever occurs first. Refunds are made to the original payment method in the currency of the original transaction.

If you wish to exchange an ordered product for another size or for another product, indicate this clearly on the return form together with the product you wish to receive. This allows us to identify both the returned product and the requested replacement without requiring you to place a new Order.

For international Orders, the direct cost of sending the original product back to us is borne by the Buyer in accordance with the return rules above. If the requested replacement has a higher price, the Buyer must pay the difference; if it has a lower price, the difference will be refunded.

If you receive a product other than the one ordered, or a faulty product, please inform us immediately and before returning the product. In these cases, the return shipping costs are covered by us, and the Buyer may choose, subject to the applicable legal conditions, between replacement, another product or a full refund. If the replacement product has a higher value, the difference must be paid; if it has a lower value, the difference will be refunded.

Consumers have the legal right to withdraw from the Contract within 14 days without giving any reason. 1ZERO1 extends this period to 15 calendar days. You are responsible only for any diminished value of the Goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning.

The full return procedure and the return form are available on the Exchanges & Returns page, which forms an integral part of these Terms.

15. Processing of personal data

1ZERO1 processes personal data in accordance with Regulation (EU) 2016/679 (GDPR) and Romanian Law No. 190/2018. The categories of data collected, purposes and legal bases for processing, data recipients, retention periods and your rights are described in our Privacy Policy.

For any request regarding your personal data, write to dpo@1zero1.ro or to the postal address stated above.

16. Force majeure

Neither party will be liable for failure to perform its contractual obligations where such failure is caused by a force majeure event - an unforeseeable event outside the parties' control which cannot reasonably be avoided. The affected party will notify the other party without undue delay.

17. Governing law and dispute resolution

This Contract is governed by Romanian law, in particular Romanian Law No. 365/2002 on electronic commerce, Romanian Government Emergency Ordinance No. 34/2014 on consumer rights in distance contracts and Romanian Government Emergency Ordinance No. 140/2021 on the conformity of products.

We try to resolve any complaint amicably. Please contact us first at contact@1zero1.ro; we acknowledge receipt of the complaint and respond within 7 business days.

Consumers may contact the Romanian National Authority for Consumer Protection (ANPC) and may use the alternative dispute resolution procedure (SAL) under Romanian Government Ordinance No. 38/2015. For consumer disputes falling within the jurisdiction of ANPC, the relevant SAL entity is the alternative dispute resolution entity operating within the Romanian National Authority for Consumer Protection. Further information and access to the SAL platform are available at reclamatiisal.anpc.ro .

Disputes that cannot be resolved amicably fall within the jurisdiction of the Romanian courts. Consumers may also bring proceedings before the court having jurisdiction at their place of residence.

18. Changes to these Terms and Conditions

We may amend these Terms to reflect changes to our services, operations or applicable law. The version applicable to an Order is the version published on the Website at the time the Order is placed. Changes do not apply retroactively to Contracts already concluded.

Where a change significantly affects your rights and you have an active account or are subscribed to our communications, we may inform you by email before the change takes effect. If you do not agree with the amended Terms, you may stop using the Website and request closure of your account.