TERMS AND CONDITIONS

1. Definitions

The following Terms and Conditions apply to all sales of goods by 1ZERO1 and its partners through the online shops operated by 1ZERO1 (including, but not limited to, 1zero1.ro and 1zero1.eu) to the buyer and may be amended by 1ZERO1 at any time without prior notice.

The following terms have the meanings set out below:

• Buyer – any natural or legal person, or any other legal entity, that places an order.
• Seller – 1ZERO1, trading under the business name 1ZERO1 S.R.L., with its operational headquarters at Str. Bariera Vâlcii, 337G ground floor, Craiova, Dolj 200716, VAT No. RO43885372, registered with the Trade Register under No. J16/712/10.03.2021.
• Goods – any product, including the documents and services specified in the order, to be delivered by the seller to the buyer.
• Order – an electronic document serving as a means of communication between the seller and the buyer, through which the seller agrees to deliver the goods and the buyer agrees to receive and pay for them.
• Contract – an order confirmed by the seller.
• Intellectual Property Rights – all intangible rights such as know-how, copyrights and related rights, database rights, design rights, model rights, patents, trademarks, and domain name registrations for the aforementioned rights.
• Website / Site – the domains www.1zero1.ro, www.1zero1.eu and their subdomains.

2. Contractual Documents

By placing an electronic order on the website, the buyer agrees to the communication methods used by the seller (email, telephone) for carrying out its business processes.

The order consists of the following documents:

• The order (including clear information regarding delivery and billing details) and its specific conditions
• These Terms and Conditions

Once the seller confirms the order, this constitutes full acceptance of the order conditions. The order is deemed accepted by the seller as soon as an electronic confirmation (email) is sent to the buyer — a receipt confirmation from the buyer is not required. The seller shall under no circumstances consider an unconfirmed order as a valid contract.

Order confirmation is issued electronically (via email). The product prices specified in the order are valid for 3 business days from the date the order is registered. These Terms and Conditions form the basis of the contract concluded in this manner.

3. Obligations of the Seller

The seller shall use its professional and technical expertise to achieve the result specified in the order and to deliver the goods that meet the requirements and specifications provided by the buyer in the order.

The information presented on the seller’s websites is for informational purposes only and may be changed by the seller at any time without prior notice. Product descriptions may be incomplete; however, the seller strives to provide the most relevant information so that the product can be used in accordance with its intended parameters.

4. Intellectual and Industrial Property Rights

The user/buyer acknowledges the seller’s intellectual property rights and undertakes not to disclose or make publicly available any information received from the seller to third parties.

All designs, graphic elements, and visual components appearing on the website, as well as the website name and graphic identifiers, are registered trademarks owned by 1ZERO1 and may not be reproduced, copied, or used without the owner’s written consent.

All content elements such as descriptions, drawings, graphic elements, and designs appearing on the website — including but not limited to logos, stylized representations, trade symbols, static images, dynamic images, texts, and/or multimedia content — are the exclusive property of 1ZERO1. All rights arising from their use and/or publication have been acquired directly or indirectly through appropriate licenses and are reserved.

The user/buyer is not permitted to copy, distribute, publish, transmit to third parties, modify and/or alter, use, link, display, or embed any of the above content elements in any context other than that intended by 1ZERO1; to use content outside the website; to remove copyright notices belonging to 1ZERO1; or to participate in the distribution, sale, or dissemination of materials resulting from the reproduction, modification, or display of such content — unless expressly authorized in writing by 1ZERO1.

5. Rights to Website Content

All content of the website, as well as all graphic elements — including but not limited to all textual content, the technical resources of all current and future services and functions (unless another owner is expressly indicated), the source code of the pages, and all other materials transmitted in any form to users or by users (through direct display on the website, via newsletter, etc.) — are the property of 1ZERO1.

The content of the website, regardless of its location or nature, may be used exclusively for personal purposes. Any use of the content by third parties for purposes other than personal use is permitted only with the prior, explicit, and written consent of 1ZERO1.

The following exceptions are allowed:

• The reproduction of small excerpts from published articles (maximum 400 characters) on non-commercial websites, forums, press articles, etc., provided that the source of the extracted information, including the link, is indicated;
• The placement of links to the website with proper source attribution.

Users undertake to respect all copyrights, related rights, and other intellectual property rights held by the website administrator and its partners in relation to the website.

1ZERO1 reserves the right to take legal action against any individual and/or legal entity that violates the above provisions in any way. Requests to use website content for purposes other than personal use may be sent via email to comenzi@1zero1.ro, with the note “Attn: Agency”.

1ZERO1 may run advertising and/or promotional campaigns in any area of the website at any time, without requiring user consent. Advertising spaces and their size may be changed at any time without prior notice.

1ZERO1 assumes no responsibility for damages or losses arising from advertising campaigns or promotional activities on the website, except for those organized exclusively on the website itself.

6. Limitation of Liability of the Website Operator

1ZERO1 assumes no obligation and provides no express or implied warranty regarding the content of the website, including content provided by partners or website users. Nevertheless, 1ZERO1 will make all reasonable efforts to ensure the accuracy and professional presentation of the information provided on the website, in order to gain and maintain user trust. In this regard, 1ZERO1 will seek to correct reported errors or omissions as quickly as possible.

The website administrator provides no warranty whatsoever for the content of the website and cannot, under any circumstances, be held liable for losses or damages arising from the use of any section/page of the website, from the inability to use it — regardless of the cause — or from any misinterpretation of the information provided.

The information available on the website is provided in good faith, based on sources considered reliable. Should any published article or information infringe copyright, users are requested to contact us at contact@1zero1.ro, so that appropriate measures may be taken. Users must also be aware that the information presented may contain inaccuracies (e.g., technical data or typographical errors). The website administrator will take all necessary measures to correct such aspects as quickly as possible.

Users understand and accept that 1ZERO1 provides no guarantee:

– that the information contained on the website is complete;
– that the information entered by users is accurate or truthful, and assumes no responsibility for how visitors use such information;
– that the information or services on the website will meet the needs of all users, who bear full responsibility for their improper use;
– that the services available on the website will function continuously, without interruption, or without errors.

1ZERO1 provides no warranty, express or implied, regarding the operation of the website, the information, content, materials, or products provided, or their suitability for any particular purpose. Users expressly agree that the use of this website and the application of the information provided are undertaken at their own risk.

7. Newsletter and Notification Subscription for Users

Users of the website have the option to receive newsletters and notifications by email. Users may unsubscribe at any time by clicking the unsubscribe link included in each newsletter/notification sent to the email address provided during registration.

Since access to the products offered through the website is granted via an active account secured with a username and password, we recommend that users do not disclose their login credentials to third parties — even if such parties claim to act on behalf of the website.

To ensure a higher level of security, we also recommend that users close the browser window used at the end of each session, or click the “Sign Out” / “Logout” button on the page they are visiting.

8. Cookie Policy

A cookie is a text file that contains small pieces of information, is sent to your browser, and is stored on your computer, mobile phone, or another device when you visit a website. This cookie sends information back to the website each time you return.

Cookies can be permanent (“persistent cookies”), which remain stored on your device until you delete them, or temporary (“session cookies”), which are valid only until the browser window is closed. Cookies can be first-party cookies (set by the website you are visiting) or third-party cookies (set by another website).

How does 1ZERO1 use cookies?

We use cookies to improve the functionality of our websites, enable more efficient navigation, store your preferences, and enhance the overall user experience.

The cookies we use fall into the following categories:

Strictly Necessary Cookies

These cookies are essential for navigating the website and using the services requested by you, such as accessing secure areas.

We use these cookies to manage user registration and authentication.

Without these cookies, the services you have requested cannot be provided.

These cookies are first-party cookies and may be permanent or temporary.

In short: our website cannot function properly without these cookies.

Performance Cookies

These cookies collect information about how visitors use the website — for example, which pages are visited most often. They do not collect data that identifies individual visitors. All collected information is aggregated and anonymous.

We use these cookies to:

• generate statistics on the usage of our websites
• measure the effectiveness of our advertising campaigns

Functional Cookies

These cookies allow the website to remember the choices you make (e.g., username, language, or country) and to provide enhanced, personalized features.

We use these cookies to:

• store whether you have already used a particular service
• improve your overall user experience by saving your preferences

Advertising Cookies

These cookies are used to limit the frequency with which advertisements are displayed and to measure the effectiveness of advertising campaigns.

They are set by third parties and may be permanent or temporary.

Social Media Cookies

These cookies are set by social networks (Facebook, Twitter, Google+, YouTube, Instagram, Pinterest, etc.) and enable the sharing of 1ZERO1 content on these platforms. 1ZERO1 has no control over these cookies.

Managing & Deleting Cookies

If you want to restrict, block, or delete cookies, you can do so through your browser settings.

Using 1ZERO1 without rejecting cookies or similar technologies constitutes the visitor’s consent to the use of such technologies and to the processing of the corresponding information.

9. Invoicing and Payments

The price, payment method, and payment deadline are specified in the order. The seller issues an invoice to the buyer for the goods delivered, and the buyer is required to provide all necessary information for invoice issuance in accordance with the applicable legal provisions.

To ensure correct delivery of the invoice associated with the order, the buyer is obligated to update the information in their account when necessary and to retrieve the documents and information provided in the account for each order.

By submitting the order, the buyer agrees to receive invoices electronically via email at the address provided in their account.

For payment, the seller provides the following secure payment methods:

• Secure online card payment via Shopify Payments (Visa, Mastercard, Maestro)
• Apple Pay
• Google Pay

All payments are processed securely online.

10. Responsibilities

The seller undertakes to ship the goods and services to the buyer via door-to-door courier delivery.

The seller is released from all risks and responsibilities related to the goods and services once they have been handed over to the courier company or to the buyer’s representative.

The seller ensures proper packaging of the goods and services and guarantees the transmission of all accompanying documents.

The seller cannot be held liable for any damages of any kind incurred by the buyer or third parties as a result of the fulfillment of the seller’s contractual obligations, nor for any damages resulting from the use of the goods after delivery.

The seller provides no guarantee regarding the availability of the products displayed on the website and reserves the right to modify or update the information on the website at any time and without prior notice.

The maximum value of the seller’s liabilities toward any customer is limited to the amount paid by that customer.

The products offered on the website are intended exclusively for personal use; resale is strictly prohibited in accordance with applicable tax regulations.

11. Delivery of Products

Delivery is carried out through our reliable shipping partners within the European Union.

All orders are processed as quickly as possible after receipt — Monday to Friday between 09:00 and 15:00.

Orders placed outside these hours or during weekends are processed on the next working day.

Please ensure that you provide a valid telephone number so that the courier can contact you if necessary to ensure successful delivery.

If the courier cannot deliver the package and cannot reach the recipient, the shipment will be temporarily held according to the internal policies of the transport service provider and, if undeliverable, returned to the sender.

We assume no responsibility for delayed deliveries, loss, destruction, damage, or non-delivery of a shipment caused by circumstances beyond our control.

Orders within the European Union are processed and shipped according to the operating schedule indicated on our “Payment & Delivery” page. The estimated delivery time within the EU is 3–5 working days. For goods made according to customer specifications, the delivery time is up to 15 working days. Shipping costs are calculated automatically at checkout based on the destination country, and shipping is free for orders over 100 EUR.

All payments are processed securely online via Shopify Payments, Apple Pay, Google Pay, or other secure payment methods available at checkout.

12. Acceptance

Acceptance is considered to have occurred when the goods comply with the technical specifications stated in the order.

In the event of non-conformity, the seller will bring the products into contractual condition.

For products sold and delivered by 1ZERO1, the buyer has a 15-day return right.

13. Transfer of Ownership

Ownership of the goods is transferred to the buyer upon delivery, after full payment has been made, to the delivery address specified in the order.

When delivery is made by a courier service, the courier is not authorized to allow the buyer to open the package before the delivery has been confirmed and any required payment has been completed.

14. Return of Products

ATTENTION!

The websites 1ZERO1.RO and 1ZERO1.EU are in no way connected to, nor associated with, the Chinese website displaying the ZERO.RO logo.

We do not accept returns intended for that website; all shipping costs (both outbound and return) are entirely the responsibility of the sender.

Before placing an online order, we strongly recommend verifying the web address (not only the displayed logo), the operator information, and the contact details carefully.

You may request the return of products within 15 calendar days. Products must be returned in their original packaging, with all tags attached, and without any signs of use, physical damage, or wear.

Return Shipping Costs & Refunds

Return shipping costs are not covered by us and must be paid by the customer.

Refunds for returned products are processed within 14 days from the date we receive the returned item.

Refunds are issued via the original payment method used for the order.

If you paid by card (via Shopify Payments, Apple Pay, Google Pay), the amount will be refunded to the same card/account.

Please note:

Depending on the issuing bank, it may take 2–5 business days for the amount to appear in your account after the refund has been processed.

Exchanges

If you wish to exchange an item for a different size, you may request this within 15 days of receiving the package. Return shipping costs are the responsibility of the buyer unless otherwise specified.

If you want to exchange an item for a different product, you must place a new order for the desired item and return the original one. We will refund the returned item within 14 days of receipt.

Incorrect Items

If you received an item different from the one ordered, you must notify us immediately. You may request a replacement; if the item is no longer in stock, you may choose another item or receive a full refund.

If the replacement item has a higher price, you will pay the difference. If the replacement item is cheaper, we will refund the price difference.

15. Processing of Personal Data

To ensure the protection of website users’ personal data, we have implemented specific security measures, taking into account Romanian legislation as well as the requirements of Regulation (EU) 2016/679 — applicable throughout the European Union since 25 May 2018 (the “Regulation”).

Personal data refers to any information by which you can be identified, particularly through an identifier such as your name, identification number, location data, online identifier, or one or more factors specific to your physical, physiological, genetic, mental, economic, cultural, or social identity.

Our company takes all necessary measures to ensure your right to the protection of personal data. These terms constitute the notice required under Articles 13 and 14 of the Regulation and explain why we collect your personal data, how we protect it, and what rights you have in relation to it.

We recommend that you read this document carefully and contact us if you require additional information or clarification.

1) General Information Regarding Your Personal Data

In accordance with Regulation (EU) 2016/679, 1ZERO1 processes the personal data provided by users securely and exclusively for the purposes indicated.

Users are informed through these terms that their personal data is processed in order to optimally provide internet services, the delivery of goods and services, advertising and marketing services, as well as statistical analyses.

1ZERO1 performs the following processing operations: collection, registration, organization, storage, adaptation, modification, retrieval, consultation, use, and in certain cases transmission to third parties, strictly on the basis of a regulated contract that ensures data security, confidentiality, and the rights of users.

These data are used to manage, maintain, and improve the services offered and to prevent errors, data leaks, or breaches of the law.

Personal data may also be used for automated profiling (for users who have given explicit consent) in order to further personalize the services offered and for marketing purposes. Automated profiling does not apply to minors; their data is not processed for this purpose.

Personal data is provided voluntarily by users when creating an account or subscribing to a service. During registration, users may be asked to provide personal details such as name, surname, gender, date of birth, email address, phone number, occupation, habits/preferences/behavior, as well as other information.

The user alone is responsible for the accuracy of the information provided. To confirm the account and user data, the user will receive an email. This email is intended to prevent fraud by individuals who use email addresses belonging to others.

If you receive such an email without having registered yourself, please inform us at contact@1zero1.ro, so that we can delete the respective account within 3 working days.

The email also contains the latest version of these terms and conditions in PDF format.

The profile form contains editable fields that the user may update at any time.

Providing these data is not mandatory, but is necessary for (i) analyzing website usage and (ii) the optimal provision of the services offered, as well as participation in campaigns and personalized advertising.

Refusal to provide these data may result in the user being unable to participate in promotional activities or to access additional features.

The website may also be used without creating a profile, except for the cases defined in the Cookie Policy (an integral part of these terms).

In accordance with Regulation (EU) 2016/679 and Law No. 677/2001, users have the right to access, rectification, objection, deletion, the right not to be subject to an automated decision, and the right to judicial protection.

To exercise these rights, users may submit a written request via email to contact@1zero1.ro, with the note “Personal Data Request”.

The website undertakes not to send spam messages (without the user’s explicit consent) and to implement all technical measures necessary to ensure data security and confidentiality.

The website reserves the right to delete, without prior notice, the accounts and access of users who violate these terms or who engage in fraudulent activities, defamation, or attacks on the security and confidentiality of the website or the operating company.

2) Personal Data We Collect, Legal Grounds, and Purposes of Processing

As part of the online communication between the website and the user, we collect and process your personal data. The collection and processing of this data is necessary in order to send informational and promotional content to the user after they have voluntarily provided their personal data through one or more of the following areas on the website: account creation, account update, newsletter subscription, completion of an online questionnaire, completion of a web form, or for receiving personalized information or commercial benefits through campaigns advertised on the website.

The legal grounds for processing personal data on the website may include:

• the data subject has given consent for the processing for one or more specific purposes
• the processing is necessary for the performance of a contract or in order to take steps at the request of the data subject prior to entering into a contract
• the processing is necessary for compliance with a legal obligation
• the processing is necessary to protect the vital interests of the data subject or another natural person
• the processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority
• the processing is necessary for the purposes of the legitimate interests pursued by the controller or a third party, except where such interests are overridden by the interests or fundamental rights and freedoms of the data subject, especially where the data subject is a child

Below you will find a detailed overview of the personal data collected, their legal basis, purpose, and duration of processing.

Providing the data listed below is not mandatory for using the website, except for cookie-related data.

Data is collected only for the purpose of providing specific services to users who voluntarily submit such data.

Personal data collected:

Name, surname, email address, phone number, geographical location data, postal address, links to social media profiles.

Purpose of processing:

Providing access to content, responding to user inquiries, sending communications, offers, and benefits related to services and products.

Type and duration of data storage:

The data is stored in a secure database — until the user explicitly requests deletion or for up to 10 years after the user’s last activity on the website.

After 10 years, the data is electronically anonymized.

Personal data collected:

Cookies, timestamps (date and time of access), website browsing history.

Purpose of processing:

Monitoring website traffic and access patterns, generating content rankings, and identifying the content most relevant to the user.

Type and duration of data storage:

Stored in a secure database — until the user specifically requests deletion or for up to 10 years after the last activity.

After 10 years, electronic anonymization takes place.

Storage, Location, and Retention Period of Your Personal Data

We do not store your personal data longer than necessary to fulfill the purposes for which it is processed.

If a legal retention obligation exists, the legally prescribed period applies. Depending on the specific case, the retention period may range from 1 day to 10 years.

For detailed information regarding storage, location, and exact retention duration, please consult the table above.

To protect sensitive or potentially high-risk categories of personal data, we implement specific technical and organizational security measures.

User Rights Regarding Personal Data and How to Exercise Them

To ensure the highest possible level of data protection, users benefit from a series of rights established by law. These rights are briefly outlined below.

For further information, please contact our Data Protection Officer using the following details:

Email: dpo@1zero1.ro
Address: Str. Bariera Vâlcii, 337G ground floor, Craiova, Dolj 200716
Phone: 0750 424 442

Right of Access

The user has the right to obtain access to the personal data we process, as well as the right to receive copies of this data. Upon the user’s request, the first copy will be provided free of charge, while additional copies may be subject to a reasonable fee corresponding to the effort required for extracting and formatting the data.

Copies of personal data may be provided either electronically or physically, depending on the user’s preference and the nature of the requested data.

To request information about the personal data stored in our system, or to request the partial or complete deletion of such data, the user must submit a request via email to dpo@1zero1.ro or send a written request by post or courier to the registered office of 1ZERO1.

The user also has the right to receive all additional relevant information, such as the purpose of processing personal data, the categories of personal data collected, details regarding processing and disclosure of this data, and any other similar information.

Right to Rectification

The user has the right to request the correction of any inaccuracies in their personal data processed by us. The user also has the right to request the completion of incomplete personal data.

All users are encouraged to contact the website at contact@1zero1.ro if they identify an inaccuracy in their personal data or if they believe that the personal data processed by 1ZERO1 is incomplete.

Right to Erasure (Right to Be Forgotten)

The user has the right to request the deletion of their personal data.

This right is not absolute, meaning that the law imposes certain limitations on the exercise of this right (the “right to be forgotten”).

Right to Restriction of Processing

The user has the right to request the restriction of the processing of their personal data that we collect and process, particularly in cases where:

• they contest the accuracy of the data,
• the processing is unlawful, or
• the processing of the data is no longer required according to legal provisions.

Right to Object

The user has the right to object to the processing of their personal data by us, especially when the processing is carried out for marketing purposes or for reasons related to their particular situation. In such cases, the user’s data must be anonymized as quickly as possible after the objection is submitted, and the anonymization must be confirmed to the user.

Right to Withdraw Consent

For personal data processed on the basis of consent, the user has the right to withdraw their consent at any time — in the same easy manner in which it was originally given.

However, the withdrawal of consent does not affect the lawfulness of processing carried out prior to the withdrawal.

The right to withdraw consent is not absolute, meaning there are cases in which the data cannot be deleted even after consent is withdrawn (e.g., when personal data is required to fulfill a legal obligation of the website operator).

The withdrawal of consent becomes effective from the moment it is recorded, and the implementation of the withdrawal will be completed within a maximum of 3 working days after registration.

Right to Lodge a Complaint with the Supervisory Authority

The user has the right to lodge a complaint with the National Supervisory Authority for Personal Data Processing if they have concerns regarding the processing of their personal data by our company.

Automated Decision-Making, Including Profiling, and the Right to Request Human Intervention

Personal data is collected and processed as part of automated decision-making processes in order to personalize information and commercial communications for you.

Automated decision-making processes involving health-related data are based on your explicit consent.

In the course of these processes, your data is protected through special security measures, such as data encryption and advanced server-level database protections.

You have the right to request a change to the automated processing of your personal data by asking for the automated decisions to be reviewed by a natural person.

To do so, please contact us at: contact@1zero1.ro.

Exercising Your Rights

To exercise any of the rights listed above, to ask questions regarding these rights, or to request clarifications regarding any provision of this notice, you may contact us at any time using the contact details provided.

Submitting Requests or Complaints – Contact Person

For additional information regarding personal data, the manner in which it is collected, processed, and protected, or to request clarifications regarding the provisions of these Terms and Conditions, any user may contact the company’s Data Protection Officer at any time — via email at contact@1zero1.ro or by post/courier at:

Str. Bariera Vâlcii, 337G ground floor, Craiova, Dolj 200716

Force Majeure

Neither party shall be liable for failure to fulfill its contractual obligations if such failure is due to an event of force majeure. Force majeure refers to an unforeseeable event that is beyond the control of the parties and cannot be prevented.

16. Applicable Law

This contract is governed by Romanian law. Any disputes between 1ZERO1 and users/customers/buyers shall be settled amicably, or, if this is not possible, shall be resolved by the competent Romanian courts.

Amendment of the Terms and Conditions

1ZERO1 reserves the right to modify, at any time and in any manner, any of the provisions contained in these Terms and Conditions or the Terms and Conditions in their entirety — without prior notice and without being required to undertake any additional formalities toward the users.

Any modification shall be deemed fully and unconditionally accepted by users through their continued use of or access to the website, or by using any of the services or functionalities provided, after the modification has been made.

Failure to accept a modification obliges the respective user to immediately cease accessing the website and/or using the services offered through it.