TERMS AND CONDITIONS

1. Definitions

The general terms and conditions set forth below will apply to all sales of goods by 1ZERO1 and its partners, through the virtual store www.1zero1.ro to the Buyer and may be modified at any time by 1ZERO1 without prior notice.

Thus, the following terms will mean:

Buyer – natural person / legal person or other legal entity that issues an Order.

Seller – 1ZERO1, with the commercial name 1ZERO1 SRL, having its operational headquarters at Str. Dr. Dimitrie Gerota, no. 1A, 1st floor, Craiova, Dolj, CUI RO43885372, registration number with the Trade Register J16/712/10.03.2021.

Goods – any product, including the documents and services mentioned in the Order, to be provided by the Seller to the Buyer.

Order – an electronic document that acts as a form of communication between the Seller and the Buyer, through which the Seller agrees to deliver the Goods and the Buyer agrees to receive these Goods and make payment for them.

Contract – an Order confirmed by the Seller.

Intellectual Property Rights – all intangible rights such as know-how, copyright and rights in kind, database rights, design rights, model rights, patents, trademarks and domain name registrations for any of the above.

Website – the domain www.1zero1.ro and its subdomains.

2. Contractual Documents

By launching an electronic Order on the website www.1zero1.ro , the Buyer agrees to the form of communication (e-mail, telephone) through which the Seller carries out its operations. The Order will be composed of the following documents:

• The order (along with clear mention of delivery and billing dates) and its specific conditions.

• Terms and conditions

If the Seller confirms the Order, this implies full acceptance of the terms of the Order. The acceptance of the Order by the Seller is considered complete when there is an electronic confirmation (e-mail) from the Seller to the Buyer, without requiring a confirmation of receipt from the latter. The Seller does not consider an unconfirmed order to have the value of a Contract at any time.

The Order confirmation is made electronically (e-mail). The prices of the products in the order are valid for 3 working days from the date of registration of the order. The general terms and conditions of sale will form the basis of the Contract thus concluded.

3. Seller's Obligations

The Seller will use its professional and technical knowledge to achieve the result stipulated in the Order and will deliver the Goods that meet the Buyer's requirements and specifications expressed in the Order. The information presented on the Seller's websites is for informational purposes only and may be modified by the Seller without prior notice. Product descriptions may be incomplete, but the Seller makes efforts to present the most relevant information, so that the product is used within the parameters for which it was purchased.

4. Intellectual and industrial property rights

The User/Buyer understands intellectual property rights and will not disclose to a third party or make public any of the information received from the Seller.

All drawings, graphic and design elements that appear on the site, the site name, as well as the graphic insignia are registered trademarks owned by 1ZERO1 and cannot be taken over, copied or used without the written consent of the owner.

All content elements such as descriptions, drawings, graphic and design elements that appear on the site, including but not limited to logos, stylized representations, commercial symbols, static images, dynamic images, text and/or multimedia content presented on the site, are the exclusive property of 1ZERO1, with all rights obtained in this regard directly or indirectly through licenses for use and/or publication reserved to it.

The User/Buyer is not permitted to copy, distribute, publish, transfer to third parties, modify and/or otherwise alter, use, link to, display, include any of the above content elements in any context other than the original one intended by 1ZERO1, include any content element outside the Site, remove the signs signifying 1ZERO1's copyright on the content elements as well as participate in the transfer, sale, distribution of materials made by reproducing, modifying or displaying the content elements, except with the express written consent of 1ZERO1.

5. Rights to the website content

The entire content of the site and the graphic elements, including but not limited to all content in text format, as well as the technical sources of all present and future services and facilities - unless another owner is expressly mentioned - the sources of the pages but also any other material, transmitted in any form by and to Users (by direct viewing on the site, through newsletters, etc.) belong to 1ZERO1.

The content of the site, regardless of the area in which it is located on the site and regardless of the type, may be used exclusively for personal purposes. Any use of content by third parties for purposes other than personal may only be made with the express and prior written consent of 1ZERO1.

The following exceptions are permitted:

1. reproduction (on non-commercial sites, forums, press articles, etc.) of small fragments of published articles (max. 400 characters), it being mandatory to specify the source of the information taken, with a link;
2. links to the website www.1zero1.ro , mentioning the source.

Users undertake to respect all copyrights and all related rights and any other intellectual property rights that the Site Administrator and its partners hold over/in relation to the site.

1ZERO1 reserves the right to take legal action against any person and/or entity that violates the above provisions in any way. Requests to use the content of the site for any purpose other than personal may be made by email to the address mail @ 1ZERO1.ro, with the specification "For the attention of the agency".

1ZERO1 may at any time run advertising campaigns and/or promotions in any section of the site, without this operation requiring the consent of the site Users. The spaces and size of advertising campaigns and promotions may be changed at any time without prior notice.

1ZERO1 does not assume responsibility for damages or losses resulting from advertising campaigns or promotions organized on the site, other than those organized strictly on the site.

6. Limitation of liability of the site administrator

1ZERO1 assumes no liability and does not guarantee, implicitly or explicitly, for the content of the site, respectively for the content provided by its partners or by the Users of the site. However, 1ZERO1 will make all reasonable efforts to ensure the accuracy and professional manner in which the information on the site will be provided, in order to gain and maintain the trust of the Users in the site. In this regard, 1ZERO1 will try to correct the reported errors and omissions as soon as possible.

The site administrator does not provide any guarantees for the content of the site and under no circumstances can it be held liable for any loss or damage that may result from the use of any part/sequence/page on the site or from the impossibility of using it, regardless of its cause or from the misinterpretation of any provisions of the site content.

The information provided through the site is provided in good faith, from sources considered reliable. If any of the published articles or any other information falls under the scope of copyright law, we ask Users to contact us at the e-mail address contact@1zero1.ro, in order to take the necessary measures. At the same time, Users must bear in mind that the information presented may include possible inaccurate information (e.g.: technical data or typing errors). The site administrator will take all necessary steps to correct these aspects as soon as possible.

Users understand and accept that 1ZERO1 does not guarantee:

– that the information contained on the site is fully complete;

– that the information entered by website Users is real, correct and does not assume responsibility for the way visitors use it;

– that the information or services on the site will satisfy all the requirements of the Users, and for their inappropriate use, the Users assume full responsibility;

– that the services available through the site will function constantly, uninterruptedly, without errors.

1ZERO1 makes no warranty, either express or implied, regarding the operation of the website www.1zero1.ro , the information, content, materials or products on the website, or their suitability for a particular purpose. Users expressly agree that use of this website and application of the information is at their own risk.

7. User subscription to newsletters and alerts

Site users have the option to receive newsletters and alerts via email, with the possibility that Users can opt out of receiving such notifications at any time, with a single click on the unsubscribe link in the newsletter/alert received on the email explicitly entered upon subscription.

Given that access to the products offered through the site is achieved through an active account, therefore based on a username and password, we recommend that Users not disclose these elements to third parties, even if they claim to be contacting you on behalf of the site.

Also, in order to ensure an increased level of security, at the end of your visit to the site, we recommend closing the browser window you were working in or clicking on "Sign out"/"Log off" on the page you visited.

8. Cookie policy

A cookie is a text file containing small pieces of information sent to your browser and stored on your computer, mobile phone or other device when you visit a website. This cookie sends information back to the website whenever you revisit it.

Cookies can be permanent (known as persistent cookies), which remain on your computer until you delete them, or temporary (known as session cookies), which are only valid until you close your browser window. Cookies can be first-party, which are set by the website you are visiting, or third-party, which are set by a different website than the one you are visiting.

How does 1ZERO1 use cookies?

We use cookies to improve the functionality of our sites, to help you navigate more efficiently from one page to another, to remember your preferences and, in general, to improve the user experience. The cookies we use on our sites may be from the following categories:

Strictly necessary cookies:

These cookies are essential for you to be able to navigate the site and use the services you have requested, such as accessing secure areas of the site.

We use this type of cookie to manage user registration and authentication. Without these cookies, the services you have requested cannot be provided. These cookies are first-party and can be permanent or temporary. In short, our sites will not function properly without these cookies.

Performance cookies:

These cookies collect information about how visitors use a site, for example which pages are most visited. These cookies do not collect information that identifies individual visitors. All information collected by these cookies is aggregated and anonymous.

We use these cookies to:

• to compile statistics on how our websites are used
• measure the impact of our advertising campaigns

Functionality cookies:

These cookies allow a site to remember things you choose (such as your username, language, or country) and provide enhanced, more personal options.

We use these cookies to:

• remember if you have already benefited from a certain service
• improve the overall experience across the site by remembering your preferences

Advertising cookies:

These cookies are used to limit the number of times you see an advertisement, as well as to measure the impact of advertising campaigns. They are placed by third parties and can be permanent or temporary.

Social cookies:

These cookies are used by social networks (Facebook, Twitter, Google+, YouTube, Instagram, Pinterest, etc.) and allow the distribution of content from www.1zero1.ro on those networks. 1ZERO1.ro does not control these cookies.

How to manage & delete cookies

If you want to impose restrictions, block or delete cookies, you can do so by changing your web browser settings. Using www.1zero1.ro without rejecting cookies or similar technologies denotes visitors' consent to our use of such technologies and to the processing of information.

9. Billing and payments

The price, payment method and payment term are specified in the Order. The Seller will issue an invoice to the Buyer for the delivered Goods, the Buyer's obligation being to provide all the information necessary for issuing the invoice in accordance with the legislation in force.

For correct communication of the invoice related to the Order, the Buyer is obliged to update the data in his Account whenever necessary and to access the information and documents related to each Order existing in the Account.

By sending the Order, the Buyer expresses his/her agreement to receive invoices also in electronic format via e-mail, to the e-mail address mentioned in his/her Account.

To pay for the products, the Seller provides the Buyer with the following payment methods:

• Secure online payment, through Netopia Payments.
• Payment in interest-free installments, through TBI Bank. See details here.
• Payment on delivery in cash on delivery system, with cash or card, at Easybox or with cash directly to the Sameday courier.

10. Responsibilities

The Seller undertakes to ship the Goods and Services by door-to-door courier to the Buyer.

The Seller releases itself from the risks and responsibilities associated with the Goods and Services upon their delivery to the domestic courier company with which it collaborates or to the Buyer's representative.

The Seller will ensure the proper packaging of the Goods and Services and will ensure the transmission of documents.

The Seller cannot be held liable for damages of any kind that the Buyer or any third party may suffer as a result of the Seller's performance of any of its obligations under the Order and for damages resulting from the use of the Goods after delivery.

The seller does not guarantee the availability of the displayed products in stock and reserves the right to complete and modify any information on the site without prior notice.

The maximum value of the Seller's obligations to any customer is the value of the amounts collected from that customer.

The products sold on the site are intended for personal use, and their resale is strictly prohibited, according to the Fiscal Code.

11. Delivery of products

Delivery is made by express courier as described in the "Deliveries" section.

Orders are processed as soon as possible after placing the order, between 09:00 and 15:00, Monday – Friday. Orders placed outside of business hours or on weekends will be processed on the first business day.

If the package cannot be delivered, you will be contacted by phone by the courier. If the recipient cannot be contacted, the packages remain with the local courier for 7 days, after which they are returned to the sender.

We are not responsible for delayed shipments, loss, destruction, damage or non-delivery of a shipment caused by circumstances beyond our control.

12. Acceptance

Acceptance will be made when the Goods comply with the technical characteristics stated in the Order. In case of non-conformity, the Seller will bring the Products into conformity.

For products sold and delivered by 1ZERO1, the Buyer benefits from the right to return the products within 14 days.

13. Transfer of ownership

Ownership of the Goods will be transferred upon delivery, after payment by the Buyer, to the location indicated in the Order. In the case of delivery by courier, the courier is not authorized to allow the Buyer to open the packages before signing for delivery and paying any consideration.

14. Return of products

ATTENTION! The 1ZERO1.RO website has no connection and is not affiliated in any way with the Chinese website that displays the ZERO.RO logo. We do not accept return packages intended for them, and the payment of round-trip packages will be borne by the sender.

Before placing an online order, we recommend that you check the website address (not the logo displayed), website operator information, and contact details.

You can request the return of products within a maximum of 15 calendar days.

Products must be returned in their original packaging, with labels attached, and without any signs of physical wear or damage.

ATTENTION! Return costs will be borne by us only if the return is made through the Sameday courier company, through the Easybox Return service, using the form provided.

The refund of the value of the returned products will be made by bank transfer to the account indicated in the return form, within 14 days of receiving the returned product.

If you want a different size for the product(s) you ordered, you can request this within 15 days of receiving the package, with round-trip costs being borne by us.

If you want a different product, you need to place a new order for the desired product and return the original product, and we will refund your purchase price within 14 days of receiving your package.

The delivery of a product other than the one ordered must be reported immediately. The buyer may request its return for replacement, and if the product is no longer in stock, he may opt for replacement with another product or a full refund of the value. If the replacement with a product of a higher value is agreed, he will pay the difference, respectively if the value is lower, he will receive a partial refund up to the value of the replacement product.

15. Processing of personal data

To ensure compliance with the right of site users to the protection of personal data, we have implemented specific protection measures, taking into account Romanian legislation, as well as the requirements established by Regulation (EU) 2017/679 – applicable throughout the European Union as of May 25, 2018 (the "Regulation").

Personal data is any information by which you can be identified, in particular by an identifier such as a name, an identification number, location data, an online identifier or one or more elements related to your physical, physiological, genetic, mental, economic, cultural or social identity.

Our company takes all necessary measures to ensure compliance with your right to the protection of personal data, and these conditions represent the notification established by art. 13 or 14 of the Regulation by which we explain why we collect your personal data, how we protect this data, as well as what your rights are in relation to this data collection.

We encourage you to read the document carefully and to request any additional information or clarification you consider necessary regarding the content of this notice.

1) General considerations regarding your personal data:

In accordance with Regulation (EU) 2017/679, 1ZERO1 will manage in a secure manner and only for the specified purposes, the personal data provided by Users. Through the Terms and Conditions, Users are informed that the personal data they provide will be processed for the purpose of providing 1ZERO1 with optimal conditions of internet services, goods and services provision services, advertising, marketing and publicity services and statistical services.

1ZERO1 performs the following processing operations: collection, registration, organization, storage, adaptation, modification, extraction, consultation, use and, in some cases, transmission to third parties, on the exclusive and regulated basis of a commercial contract that ensures data security and confidentiality, as well as compliance with user rights, of the personal data of the site Users in order to administer, maintain, improve and obtain information regarding the services it offers, as well as to prevent errors and information leaks through its own IT network, violations of the law or contractual terms.

The personal data to be collected may be used, including through the automatic creation of profiles (for those Users who have expressed their explicit consent) and to personalize to the greatest extent possible the services offered to Users through the site as well as for marketing purposes. The automatic creation of profiles will not target the data of minors, their personal data not being processed for this purpose.

Personal data will be provided by Users, at their own option, when creating a valid account on the site or subscribing to a service available on the site, in order to benefit from the services and products offered through it. When registering on the site, the User is asked to provide certain personal data, such as name and surname, gender, date of birth, e-mail address, telephone number, profession, habits/preferences/behavior, as well as other personal information.

The User is solely responsible for all data provided at the time of creating the user account on the site. To confirm the data and the account, the User will be notified at the e-mail address declared when creating the account. This confirmation e-mail has the role of stopping fraudulent actions by users who use other people's e-mail addresses to create fictitious accounts. If you receive such a message, provided that you have not personally registered on the site, please send us an e-mail to contact@1zero1.ro to delete the respective account within a maximum of 3 working days. The e-mail will contain, in pdf format, the current version of this Agreement.

The User's profile form contains fields that can be edited if you wish to modify or complete the data provided when creating the account.

The User is not obliged to provide this data, as it is necessary i) for the evidence of the use of the site and ii) for the optimal provision of services through it, for the dissemination of promotional campaigns, for advertising purposes, for personalized marketing and advertising actions and for the User's access to additional facilities. The User's refusal to provide the requested data determines the non-participation in the promotional actions organized through the site and the non-use of the facilities and additional services offered exclusively to Users with an account on this website.

The Website may also be used if the User decides not to create a profile by providing personal data, with the exceptions established in the Cookies Policy (integral part of this Agreement).

According to Regulation (EU) 2017/679 and Law no. 677/2001, Users have the right of access, intervention in data, the right not to be subject to an individual decision and the right to seek legal advice. At the same time, Users have the right to oppose the processing of personal data concerning them and to request the deletion of the data.

To exercise these rights, Users may make a written request in this regard, which they will send by e-mail to contact@1zero1.ro with the specification "Request for personal data".

The site undertakes not to send spam messages (commercial messages for which it does not have the prior explicit consent of the User) and to take all accessible technical means to ensure the security and confidentiality of user data.

The site reserves the right to terminate, without prior notice, the accounts and access of members who violate the Terms and Conditions, who undertake activities proven to be fraudulent, slanderous or an attack on the security and confidentiality of information within the site or the company operating the site.

2) The personal data we collect, the grounds for collection and the purposes of collection

Within the online communication relationship established between the site and the user, we collect and process your personal data, the collection and processing of this data being necessary to provide informative and promotional content to the user, following the voluntary completion by the user of personal data, within the site, by accessing one or more of the sections: account creation, account update, newsletter subscription, online questionnaire completion, online form completion, to obtain personalized information or commercial benefits, within the campaigns promoted on the site.

The grounds for collecting personal data on the site may be the following:

• the data subject has given consent to the processing of personal data for one or more specific purposes
• the processing is necessary for the performance of a contract to which the data subject is a party or to take steps at the data subject's request prior to entering into a contract.
• the processing is necessary for compliance with a legal obligation to which the controller is subject.
• processing is necessary to protect the vital interests of the data subject or of another natural person
• the processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller.
• processing is necessary for the purposes of the legitimate interests pursued by the controller or by a third party, except where the interests or fundamental rights and freedoms of the data subject prevail, which require the protection of personal data, in particular where the data subject is a child.

In the lists below we present in detail what personal data is collected as well as the basis, purpose and duration of their collection. Providing the data indicated below is not mandatory to view the Website, except for those concerning Cookies.

The indicated data is only necessary to provide specific services to the Users who transmit them.

Personal data we collect:

Name, surname, email address, telephone number, geographical location data, mailing address, social media profile link

The purposes of collecting personal data:

To provide access to content and answers to questions and requests submitted by the user online, to send communications, offers and benefits consisting of access to services and products

Method and period of data collection:

Within the secure database, until the user expresses an explicit desire for deletion or up to 10 years from the user's last activity on the site. After the 10 years, the data will be electronically anonymized.

Personal data we collect:

Cookies, timestamps (date and time of access), site browsing history.

The purposes of collecting personal data:

To monitor site traffic and access history, to establish content hierarchy and identify the most relevant content for the user.

Method and period of data collection:

Within the secure database, until the user expresses an explicit desire for deletion or up to 10 years from the user's last activity on the site. After the 10 years, the data will be electronically anonymized.

How we store your personal data, location, retention period

We will store your personal data for a period not exceeding the period necessary to fulfill the purposes for which the data are processed, and, in cases where we have a legal obligation to retain your personal data for a certain period of time, the retention period will be as provided by law. Depending on the specific situation, this period will vary, and may range from 1 day to 10 years.

For a good understanding of how we store your personal data, where it will be stored and the exact period for which it will be kept in our records or systems, please refer to the table above.

In order to guarantee the user's right to be protected with regard to the processing of personal data, we implement, for certain categories of data that are sensitive or that are likely to affect rights in a significant manner, special technical and organizational measures to protect these categories of personal data.

User rights regarding personal data and their exercise

In order to protect the data to the highest possible standard, the user has a series of rights regulated by law, which we briefly present below, asking you for any additional details not to hesitate to contact the person responsible for the protection of personal data within our Company, using the following contact details: dpo@1zero1.ro , Online store headquarters: Craiova Municipality, Str. Dr. Dimitrie Gerota, no. 1A, 1st floor, Dolj County, telephone 0750 424 442.

Right of access

The user has the right to obtain access to his/her personal data that we process, as well as the right to obtain copies thereof. Upon the user's request, the first such copy will be provided by us free of charge, and any additional copies that you request may be subject to a fee corresponding to the effort required to extract and format them for transmission. The copy of the personal data may be provided to you either in electronic or physical format, depending on your request and the nature of the data requested. To request information about the personal data existing on the site, as well as to request the partial or total deletion of this data, it is necessary to address the request using the e-mail address dpo@1zero1.ro or to send a letter by post or courier to the registered office of 1ZERO1.

The user also has the right to obtain any additional relevant information (such as the reason for processing personal data, the categories of personal data we collect, information regarding the processing and disclosure of such data and any other such information).

Right to rectification of data

The user has the right to obtain the rectification of any inaccuracies concerning his/her personal data processed by us. He/she also has the right to obtain the completion of any personal data that is incomplete. Any user is encouraged to contact the site at contact@1zero1.ro whenever he/she notices that there is an inaccuracy regarding his/her personal data or that his/her personal data processed by 1ZERO1 is incomplete.

Right to erasure of data

The user has the right to have personal data erased. This right is not an absolute right, which means that the law establishes certain limitations on the exercise of this right ("the right to be forgotten").

The right to restriction of data processing

The user has the right to obtain restriction of the processing of his/her personal data that we collect and process, in particular if he/she contests the accuracy of the data, if the processing of the data is unlawful or if the processing of these data is no longer necessary, according to the law.

The right to object

The user has the right to object to the processing of personal data by us, in particular if the processing is carried out for marketing purposes or for reasons related to the particular situation in which he finds himself, in which case his data must be anonymized as soon as possible after notifying the objection from the site's database and their anonymization must be confirmed to the user.

Right to withdraw consent

For personal data processed on the basis of consent, the user has the right to withdraw consent at any time, as easily as if it was initially granted. However, the withdrawal of consent will not affect the lawfulness of the data processing that we carried out before the withdrawal of consent. The right to withdraw consent is not absolute, which means that there are cases in which the data will not be deleted as a result of the withdrawal of consent (for example, if the personal data are used for the site to comply with a legal obligation). The application of the withdrawal of consent applies from the moment of its registration and the operation of the withdrawal of consent will be carried out within a maximum of 3 working days from registration.

The right to lodge a complaint with the competent authority

The User has the right to file a complaint with the National Supervisory Authority for Personal Data Processing with reference to aspects regarding the processing of personal data by our Company.

Automated decision-making, including profiling and the right to request that decisions based on automated data processing or which significantly affect you be taken by natural persons, not exclusively by computers

Personal data is collected and processed through an automated decision-making process in order to personalize information and commercial communications addressed to you. The automated decision-making process involving health data is based on your express consent.

During these processes, your data is protected by special security measures such as data encryption and advanced security at the database server level.

You have the right to request a change in the way your personal data is automatically processed, requesting verification of the automated process through human intervention. For this purpose, please contact us at the email address contact@1zero1.ro .

Exercise of rights

In order for the user to exercise the rights specified above, to ask us any questions regarding these rights or to request clarifications regarding any of the provisions of this information, please contact us at any time, using the contact information.

How to submit requests or complaints – contact person

To find out more information about personal data, about how data is collected, processed and protected or to request any clarifications regarding those mentioned in these Terms and Conditions, any user may contact the company's personal data protection officer at any time, by email at contact@1zero1.ro or by postal correspondence at the following address: Craiova Municipality, Dr. Dimitrie Gerota Street, no. 1A, 1st floor, Dolj County.

Force majeure

Neither party shall be liable for the failure to perform its contractual obligations if such failure is due to a force majeure event. Force majeure is an unforeseeable event, beyond the control of the parties and which cannot be avoided.

16. Applicable law

This contract is subject to Romanian law. Any disputes arising between 1ZERO1 and users/clients/buyers will be resolved amicably or, if this is not possible, the disputes will be resolved by the competent Romanian courts.

Changing the terms and conditions

1ZERO1 has the right to modify at any time and in any way any of the provisions contained in the Terms and Conditions or the Terms and Conditions in their entirety, without any prior notice and without being obliged to fulfill any other formality towards the Users. Any modification is fully and unconditionally accepted by the Users of the site by simply using or accessing the site or any facility offered by the site, occurring at any time after the modification is made, and the failure to accept any modification entails the obligation of the respective User to immediately cease accessing the site and/or using in any way the services offered through it.